Below is a handy guide of definitions to help you understand the progress of your Business Service Center ticket.
For any questions, please email hcapbsc@hcap.edu.
Definitions:
- Day 1: date of ticket submission (given all necessary information is provided at time of submission)
- Assigned: a BSC specialist has added the case to their workload. Allow 24 hours for the ticket to be assigned after it has been submitted- this does not include weekends or holidays. In periods of high volume, this can be up to 48 hours.
- Closed case: a BSC specialist has changed the status to closed. No further action will be taken once it is closed.
- Completed: all approvals have been received at all levels.
- Processed: a BSC specialist has taken action on the case and has moved the request forward. This does not mean it is fully completed or has fully routed through the university process(es).
- Open: a case has been opened and a BSC action has not been taken to move case forward.
- Pending information: the BSC requires additional information and/or documentation to take action.
- Routing: a BSC action has been taken and the case is pending action outside of the BSC.
